The Application of End User Computing Satisfaction (EUCS) to Analyze the Satisfaction of MyPertamina User

نویسندگان

چکیده

This study measures how satisfied users are with the application system in order to ascertain both degree of users' satisfaction and variables affecting contentment. Content, accuracy, format, usability, timeliness five characteristics that make up End User Computing Satisfaction (EUCS) research model, which is used this study's quantitative methodology. A purposive selection method was employed choose sample for study, included 200 respondents. SmartPLS 3.0 software utilized data analysis procedure. One investigated hypotheses ruled out. Thus, content, correctness, aspects can influence user satisfaction. While format variable has no impact on program pleasure. So findings be recommended companies as authorities pay more attention affect happiness described.

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ژورنال

عنوان ژورنال: Jurnal Sistim Informasi dan Teknologi

سال: 2023

ISSN: ['2686-3154']

DOI: https://doi.org/10.37034/jsisfotek.v5i1.205